Return & Exchange Policy



Privacy Policy

Protecting your private information is our priority. This Statement of Privacy applies to and Pepper Tree LLC and governs data collection and usage. For the purposes of this Privacy Policy, unless otherwise noted, all references to Pepper Tree LLC include and Pepper Tree. The Pepper Tree website is a ecommerce site. By using the Pepper Tree website, you consent to the data practices described in this statement.

Collection of your Personal Information

In order to better provide you with products and services offered on our Site, Pepper Tree may collect personally identifiable information, such as your:

If you purchase Pepper Tree's products and services, we collect billing and credit card information. This information is used to complete the purchase transaction.

We do not collect any personal information about you unless you voluntarily provide it to us. However, you may be required to provide certain personal information to us when you elect to use certain products or services available on the Site. These may include: (a) registering for an account on our Site; (b) entering a sweepstakes or contest sponsored by us or one of our partners; (c) signing up for special offers from selected third parties; (d) sending us an email message; (e) submitting your credit card or other payment information when ordering and purchasing products and services on our Site. To wit, we will use your information for, but not limited to, communicating with you in relation to services and/or products you have requested from us. We also may gather additional personal or non-personal information in the future.

Use of your Personal Information

Pepper Tree collects and uses your personal information to operate its website(s) and deliver the services you have requested.

Pepper Tree may also use your personally identifiable information to inform you of other products or services available from Pepper Tree and its affiliates.

Sharing Information with Third Parties

Pepper Tree does not sell, rent or lease its customer lists to third parties.

Pepper Tree may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Pepper Tree, and they are required to maintain the confidentiality of your information.

Pepper Tree may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Pepper Tree or the site; (b) protect and defend the rights orproperty of Pepper Tree; and/or (c) act under exigent circumstances to protect the personal safety of users of Pepper Tree, or the public. 

Tracking User Behavior

Pepper Tree may keep track of the websites and pages our users visit within Pepper Tree, in order to determine what Pepper Tree services are the most popular. This data is used to deliver customized content and advertising within Pepper Tree to customers whose behavior indicates that they are interested in a particular subject area.

Automatically Collected Information

Information about your computer hardware and software may be automatically collected by Pepper Tree. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Pepper Tree website.

Use of Cookies

The Pepper Tree website may use "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize Pepper Tree pages, or register with Pepper Tree site or services, a cookie helps Pepper Tree to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Pepper Tree website, the information you previously provided can be retrieved, so you can easily use the Pepper Tree features that you customized.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Pepper Tree services or websites you visit.


This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personallyidentifiable information.

Security of your Personal Information

Pepper Tree secures your personal information from unauthorized access, use, or disclosure. Pepper Tree uses the following methods for this purpose:

-    SSL Protocol

When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Sockets Layer (SSL) protocol.

We strive to take appropriate security measures to protect against unauthorized access to or alteration of your personal information. Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, you acknowledge that: (a) there are security and privacy limitations inherent to the Internet which are beyond our control; and (b) security, integrity, and privacy of any and all information and data exchanged between you and us through this Site cannot be guaranteed.

Right to Deletion

Subject to certain exceptions set out below, on receipt of a verifiable request from you, we will:

  • Delete your personal information from our records; and
  • Direct any service providers to delete your personal information from their records.

Please note that we may not be able to comply with requests to delete your personal information if it is necessary to:

  • Complete the transaction for which the personal information was collected, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, provide a good or service requested by you, or reasonably anticipated within the
  • context of our ongoing business relationship with you, or otherwise perform a contract between you and us;
  • Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity;
  • Debug to identify and repair errors that impair existing intended functionality;
  • Exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided for by law;
  • Comply with the California Electronic Communications Privacy Act;
  • Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when our deletion of the information is likely to render impossible or seriously impair the achievement of such research, provided we have obtained your informed consent;
  • Enable solely internal uses that are reasonably aligned with your expectations based on your relationship with us;
  • Comply with an existing legal obligation; or
  • Otherwise use your personal information, internally, in a lawful manner that is compatible with the context in which you provided the information.

Children Under Thirteen

Pepper Tree does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website.

E-mail Communications

From time to time, Pepper Tree may contact you via email for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication.

External Data Storage Sites

We may store your data on servers provided by third party hosting vendors with whom we have contracted.

Changes to this Statement

Pepper Tree reserves the right to change this Privacy Policy from time to time. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your account, by placing a prominent notice on our site, and/or by updating any privacy information on this page. Your continued use of the Site and/or Services available through this Site after such modifications will constitute your: (a) acknowledgment of the modified Privacy Policy; and (b) agreement to abide and be bound by that Policy.

Contact Information

Pepper Tree welcomes your questions or comments regarding this Statement of Privacy. If you believe that Pepper Tree has not adhered to this Statement, please contact Pepper Tree at:

Pepper Tree LLC
3000 Grapevine Mills Pkwy, Grapevine Mills Mall, Suite 411, Entrance 4,
Grapevine, Texas, 76051

Email Address:

Telephone number:

Shipping and Handling Policy

Pepper Tree has partnered up with the US Postal Service (USPS) to provide fast and affordable shipping including USPS tracking. 

We ship

  • Domestically, i.e. to all 50 states within the United States and
  • Internationally.

Shipping costs and delivery times are as follows:

  • Domestic shipping
    • Free shipping for purchases over $100 (before Sales Tax).
    • The service option used to ship domestically is Priority Mail ®.
    • Delivery times do vary between 2 to 5 business days.
    • The customer (you) will be responsible for shipping costs on RETURNED merchandise.
    • Pepper Tree (we) will be responsible for shipping costs on EXCHANGED merchandise.
  • International shipping
    • The cost of shipping varies by country.
    • The table below provides an approx. starting price, however, this price will vary depending on the location and the weight and the dimensions of the package.
    • Shipping times will vary depending on the service option selected.
    • The customer (you) will be responsible for shipping costs on RETURNED merchandise.
    • The customer (you) will be responsible for shipping costs on EXCHANGED merchandise.

Compare International Mail Services
Compare USPS mail services by approx. starting prices, approx. shipping time, and more. Most services automatically include USPS Tracking®, and you can add insurance and extra services.

Service Starting Price (Approx.) Ship Time (Approx.) Pricing Options Other Services
Global Express Guaranteed® (GXG®)
$67.80 (varies by country)
1-3 business days
Variable Price
Included: USPS Tracking
Priority Mail Express International®
$45.95 (varies by country)
3-5 business days
Variable Price
Included: USPS Tracking
Priority Mail International®
$28.50 (varies by country)
6-10 business days
Variable Price
Included: USPS Tracking

ALERT: As a result of the ongoing COVID-19 emergency, certain packages may take longer than usual to arrive.

ALERT: As a result of the ongoing COVID-19 emergency, we are not doing RETURNS and/or EXCHANGES at this time. All sales are FINAL.